020 7118 0035
020 7118 0035

Complaints Procedure

At Happy Building, we take all feedback seriously — including when something hasn’t gone as expected. If you wish to raise a complaint, please contact us directly so we can address your concerns promptly and fairly.

How to Raise a Complaint

Please email your complaint to:
office@happybuilding.co.uk

To help us handle your complaint effectively, please include the following details:

For Existing Clients

Include the following in your email:

  • Full name

  • Project address

  • HB Client Number

  • The name of the Happy Building team member you worked with (if known)

  • The department your complaint relates to:

    • Design Studio

    • Construction

    • ST1

    • SY2

    • C+

For Non-Clients or General Enquiries

Please provide:

  • Full name

  • Your address

  • Email address

  • Telephone number

  • The department your concern relates to (as listed above)

  • A brief summary of the issue

What Happens Next?

Once we have received your complaint, a member of our team will contact you within 7 to 10 working days to acknowledge receipt and begin the resolution process.

We strongly encourage complaints to be submitted through this channel to ensure they are handled internally and receive appropriate attention. Thank you for giving us the opportunity to put things right.